United Kingdom Delivery

The delivery cost for the UK is show within the purchase page in our online shop. We deliver UK orders via Royal Mail. We chose Royal Mail because they offer a quality service, parcel tracking and competitive prices. The price of your purchase includes standard 48 hour delivery in the UK. We aim to pack and send orders the next working day. We are open Monday to Friday and closed at weekends and during Public Holidays. The standard delivery time is 48 hours after collection from us, which means the delivery period does not start until then. We do our best to deliver quickly and efficiently. If there is a delay, we will try to inform you by email. When your order is collected by Royal Mail, we will email an order update with delivery tracking number to you. Please contact us if you have any questions or problems and we will be happy to help.

International Deliveries

We only deliver within the United Kingdom. If you are interested in international delivery, please contact us directly info@pleaseandthankyou.co.uk.

Returns & Cancellations

We accept returns or exchanges up to 30 days after the shipping date for a product that is unused, unworn, and unwashed. Refunds will be issued to the card used on the original transaction.
All products should be returned with original hangtags, instructions, and packaging. All products are inspected upon receipt before your refund is processed. If the product is found to be missing original packaging and/or hangtags, a refund will be in the form of store credit only at the current list price.
Unless the product is defective, damaged, or incorrect item ordered, original shipping will not be refunded, and the cost of the provided return label will be deducted from the return.
To initiate a return or exchange, please contact us at help@pleaseandthankyou.co.uk. You will receive a response promptly advising you how to handle your request. In your email, please include your original order number, which item you’re returning or exchanging, and a brief description letting us know the reason for your return.

What happens if I have dame or incorrect products?

Mistakes happen. We’re all human. So, if you received an incorrect product, we will work with you to get the correct items sent out without any cost to you.
We apologize that you have received a damaged product. We require that all damaged or incorrect merchandise claims be submitted within 30 days of the shipping date. We reserve the right to deny any requests submitted after this period.

How long will it take for my refund to process?

Once we receive the returned merchandise, we will credit your account within 7-10 business days. You will receive a confirmation email when this is complete. Due to varying bank policies, it may require additional time to process and post your transaction so the credit may not show up until your credit card’s next billing cycle.

How long will it take to recieve my exchange or refund?

Refunds – Once we receive the returned merchandise, we will credit your account within 7-10 business days. You will receive a confirmation email when this is complete. Due to varying bank policies, it may require additional time to process and post the transaction, so the credit may not show up until your credit card’s next billing cycle.
Exchanges – If you are returning your purchase and wish for an exchange, your return will be processed as a refund and your exchange will be placed as a new order to your original method of payment. Exchanges will be shipped out to you within 10 – 14 days of receipt and you will be notified via email once your requested exchange has been processed.